What NOT to Say if You’re an Out of Network Occupational Therapy Clinic
Welcome to another episode of the Hand Therapy Secrets Podcast. In this Podcast Hoang shares valuable insights from over a decade of running an out-of-network occupational therapy clinic. Hoang dives into the common pitfalls of communication when you're an out-of-network provider.
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Starting with personal anecdotes from the early days of her Miami clinic, Hoang highlights the challenges she faced and the phrases she cringes at now. From avoiding the word "unfortunately" to steering clear of unnecessary apologies, Hoang guides fellow occupational therapists on what not to say during crucial interactions with potential clients.
As she recounts stories of clients seeking help for hand injuries and surgeries, Hoang emphasizes the importance of focusing on solutions rather than dwelling on insurance-related explanations. She urges listeners to shift their mindset, viewing potential clients as individuals with specific problems seeking tailored solutions.
Providing practical alternatives to common phrases, Hoang encourages occupational therapists to express confidence in their abilities and articulate how they can address clients' unique needs. By the end of the episode, listeners gain actionable insights into improving communication strategies, ensuring they don't inadvertently turn away clients who could benefit from their expertise.
Listen on the go on Apple Podcasts.
https://podcasts.apple.com/us/podcast/hoangs-world-helping-occupational-therapist-become/id1614109733
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